Our Support Packages

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On-Demand

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Silver Standard

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Gold Standard

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Platinum Standard

Perfect for any sized business. This support level ...

Our entry-level support package is perfect for ...

Designed for businesses with 10+ employees that ...

The top-of-the-range package is designed for ...

Procurement & Managed Renewals Process ✔ ✔ ✔ ✔
Account Management ✖ Allocated account manager Dedicated account manager Dedicated account manager
Fixed Billing ✖ ✔ ✔ ✔
On-Boarding ✖ ✔ ✔ ✔
Reporting ✖ ✖ ✔ ✔
SLAs ✔ ✔ ✔ ✔
Support Type Remote only Remote only Remote and onsite Remote and onsite
Remote Monitoring ✖ ✔ ✔ ✔
Device Management ✖ ✖ ✔ ✔
Installs ✖ ✖ ✔ ✔
Proactive Visits ✖ ✖ ✖ ✔
Project Work ✖ ✖ ✖ Discounted rate
System Audits ✖ ✖ ✔ ✔
Patch Management ✖ ✖ ✔ ✔
Machine Security ✖ ✖ ✔ ✔
Cloud Backup ✖ ✖ Discount Higher discount
Data Loss Prevention ✖ ✖ ✖ ✔
Email Security ✖ ✖ ✖ ✔
Security Testing ✖ ✖ ✖ ✔
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IT support with a personal touch

At ACS we believe in being more than just an IT support team on the end of a phone. We believe that it is vital to add a personal touch to every call, meeting and site visit. By doing this we aim to build long-lasting business parnterships, allowing us to provide optimal support and a long-term view on all the solutions we deliver. Our priority is to improve your business performance and efficiency.

Our commitment as your fully managed IT support partner

Ultra-fast response

We know how damaging an IT issue can be to your business. That’s why our experts aim to respond to your issue within 5 minutes, with 90% of problems being resolved within the first contact.

Support for any situation

Our experts offer support for both on-premise and cloud solutions. They will support all environments, whether that be Windows or Mac, and help is available remotely, over the phone, or on site.

An IT support partner

We believe in sitting down with you to learn about your business and how it is run. From this we can build a partnership to help develop solutions to improve your business processes and efficiency.
 

Easy installations

Our team can support your business with any technology installations and upgrades. Taking care of any cabling and infrastructure work.

App development

Our app development service helps clients simplify business procedures and increase productivity.

Stress-free migrations

Our experts are trained to complete migrations with careful planning, to result in minimal disruption to your business.

Why choose ACS as your IT support partner

female support agent
Expert support
Our expert IT support team are always on hand to help solve and problems you may have. We make sure all our support team are knowledgeable on any hardware, software, or system we offer.
person offering 5 star experience
Great Experience
We have gained a vast amount of experience in providing on-premise and cloud solutions for our clients, which gives us confidence in finding the correct solution for your business model.
friendly service
Friendly & Professional
At ACS, we understand that people want to talk with people so we take pride in knowing that our expert team will always deliver a friendly professional service without the jargon.

Ready to stop worrying about IT issues? Speak to our experts now.